Email blasts land in promotions tabs. Text lands in the same place as messages from friends. That's why it converts.
They loved your store. They bought something they're wearing right now. But when your sale email went out last Tuesday, it landed in a tab they haven't checked since March. Meanwhile, the brand that texted them got a visit that afternoon.
Text cuts through the noise. A back-in-stock alert gets opened in 3 minutes. A flash sale text drives foot traffic the same hour. A loyalty reward reminder gets redeemed before it expires — because the customer actually sees it.
CustomerText is built for retail operators who need a direct line to customers that doesn't depend on algorithms, open rates, or app downloads.
That item they wanted is back. Text them before they find an alternative. Customers who opted into restock alerts convert at dramatically higher rates than cold traffic.
48-hour sale? New collection drop? Text your list and watch foot traffic spike within the hour. Urgency works when people actually see the message in time.
"You've earned $10 off your next purchase — expires Friday." Text-based loyalty that doesn't require an app, a card, or a login. Redemption rates that email can't touch.
Order confirmed. Order shipped. Ready for curbside. Each status change is a text — no app to check, no email to dig through. Customers show up on time and informed.
Trunk shows, seasonal launches, VIP shopping nights. Text your best customers first, give them early access, and watch them show up because they feel like insiders.
A thank-you text with care instructions. A review request a week later. A related product suggestion the following month. Automated, personal, and opt-in compliant.
{first_name}, the {product_name} you wanted is back in stock. Grab yours before it sells out again: {link}
{first_name}, surprise sale at {store}: {discount}% off everything today only. In-store and online. Show this text at checkout for an extra {bonus}.
Hey {first_name}, you've earned ${reward_amount} off your next purchase at {store}. Use by {expiry_date}. Just show this text at the register.
{first_name}, your order is ready for pickup at {store}. Pull up to spot #{spot} and reply HERE when you arrive. We'll bring it out.
CustomerText set up for your store. Compliance, number provisioning, contact import — handled.