One platform. Campaigns, inbox, keywords, automations, compliance. No add-ons, no per-feature pricing.
A shared inbox where your whole team can see every conversation, pick up where someone left off, and respond in real time. No more "did anyone reply to this customer?" -- everyone sees the full history.
Customers reply directly to your messages and land in the inbox like any other conversation. Assign threads to team members, add internal notes, and search across all conversations. When a customer texts in, your team sees it instantly.
Works for one-on-one support, follow-ups after a campaign, or managing inbound inquiries from keywords and QR codes. Every message -- sent and received -- is logged and searchable.
Send targeted SMS and MMS messages to your entire list or a specific group. Write your message, pick your audience, schedule a send time, and track delivery -- all from one screen.
Personalization tags pull in first names, company names, or any custom field so every message reads like it was written for that person. Schedule sends for optimal times, add follow-up messages for non-responders, and monitor delivery rates and click-through in real time.
Whether it's a flash sale to 5,000 contacts or a targeted offer to 50 VIPs, campaigns scale to fit your needs without adding complexity.
Connect your Canva account once in your profile settings. After that, every time you build a campaign or send an MMS from the inbox, your Canva designs appear in the attach menu -- no downloading, no re-uploading, no file management.
Pick a design, attach it, send. It's that simple. Flyers, coupons, event graphics, product photos with branded overlays -- anything you've built in Canva is one click away from being in your next text message.
This isn't a premium add-on. Canva integration is included on every CustomerText plan -- Starter, Boost, and Amplify. If you use Canva for your business visuals (and most small businesses do), this saves a step on every single MMS you send.
Let customers opt in on their own terms. Set up a keyword like JOIN or DEALS -- they text it to your number, hit send, and they're added to your list automatically. Print it on a receipt, put it on a poster, mention it in an email -- it works everywhere.
QR codes work the same way but skip the typing. A customer scans the code with their phone camera, taps the pre-filled message, and hits send. Perfect for in-store signage, table tents, event booths, packaging, and business cards.
Every keyword and QR code can route contacts into specific groups, trigger an auto-reply, or kick off an automation. You control what happens the moment someone opts in.
Import your existing customers from a spreadsheet in seconds. Map your columns, review the preview, and your contacts are in the system -- complete with custom fields like location, membership status, or whatever matters to your business.
Organize contacts into Interest Groups for manual segmentation (VIPs, loyalty members, event attendees) or use Dynamic Groups that automatically segment based on contact attributes. Dynamic Groups update in real time as contacts are added or modified -- no manual maintenance.
Every contact has a full profile: message history, group memberships, custom fields, opt-in source, and activity timeline. When a customer texts in, you see everything about them at a glance.
No-shows cost time and money. Automated text reminders sent before scheduled appointments dramatically reduce them. Configure the timing -- 24 hours out, morning of, one hour before -- and the message is sent without anyone on your team lifting a finger.
Customers can confirm or reschedule by replying directly to the reminder. A simple "YES" confirms, "RESCHEDULE" triggers a follow-up. Your team sees confirmations in real time and can adjust the schedule accordingly.
Works for any appointment-based business: salons, clinics, dealerships, home services, professional services. If your business runs on a calendar, appointment reminders pay for themselves immediately.
Every link you send through CustomerText can be shortened and tracked automatically. Clean, branded short links that don't trigger carrier spam filters -- unlike third-party shorteners like bit.ly that often get flagged.
Track clicks per campaign, per contact, per link. See who clicked, when they clicked, and how many times. Use click data to segment your audience -- send a follow-up only to people who clicked your promotion link, or re-target non-clickers with a different offer.
Short links also save characters. SMS messages over 160 characters get split into multiple segments (and use more credits). A shorter URL means more room for your actual message.
Upload images, PDFs, GIFs, and videos to your asset library. Everything lives in one place, organized and ready to attach to any campaign or inbox message. No more digging through your desktop for that flyer you made last month.
MMS messages with images get significantly higher engagement than plain text. A product photo, a menu special, an event flyer -- visual content stops the scroll and drives action. Attach media from your library, from Canva, or upload something new on the spot.
MMS messages cost 3 credits (vs. 1 for SMS). The higher engagement rate typically makes it worth it, especially for promotions, announcements, and anything where a visual sells the message better than words alone.
Ask a question via text, get answers via text. Build simple surveys that customers complete by replying to messages -- no links to click, no forms to fill out, no app to download. The response rate is dramatically higher than email surveys because the friction is near zero.
Use surveys for post-visit feedback, NPS scores, event satisfaction, product preferences, or anything else you need to know. Responses are captured automatically and stored on the contact profile for segmentation and follow-up.
Combine surveys with automations: ask a question, route the customer to a specific group based on their answer, and trigger a personalized follow-up. Data capture becomes a workflow, not a spreadsheet exercise.
Every business that sends SMS in the US needs to be registered with the carriers through 10DLC (10-Digit Long Code). It's a requirement, not an option -- and if you skip it, your messages get filtered or blocked entirely.
CustomerText handles the entire registration process for you. We walk you through the W9 upload, phone verification, business profile, and campaign registration with The Campaign Registry (TCR). You answer a few questions, we handle the back-and-forth with the carriers.
Once registered, your messages are delivered at higher throughput with better deliverability than unregistered numbers. Compliance isn't a burden on CustomerText -- it's a built-in advantage that's included with every plan at no extra cost.
Every feature. Every plan. No surprises.