Lead response speed is the single biggest predictor of which dealership wins the sale. CustomerText is built around that fact.
Internet leads, walk-in inquiries, service callbacks — they all have the same shape. A customer raises their hand. They expect a fast response. And if it doesn't come within minutes, they've already messaged the next dealership on the list.
Email gets read eventually. Voicemail gets ignored. Text gets seen and responded to almost immediately. That's why dealerships that build SMS into their workflow consistently book more test drives, recover more abandoned leads, and fill more service bays — without hiring more BDC reps.
CustomerText is built for the operational reality of a dealership: leads come in around the clock, your team rotates, and the customer doesn't care which rep responds — they care that someone does, fast.
A lead form gets submitted. Within seconds, the customer gets a personalized text from your sales team — not a generic auto-reply, a real conversation starter that books a test drive.
Automated reminders before scheduled service. Customers confirm or reschedule with a single tap, freeing up advisors to focus on the bay instead of the phone.
Send progress texts while a vehicle is in for service. "Your inspection's done — here's the estimate." Customers approve work via text and pick up faster.
Reach affected owners directly. A text gets read; a recall postcard gets thrown out. Customers schedule appointments by replying to your message.
Target customers with equity in their current vehicle. MMS campaigns with their actual trade-in value, plus the new model they're already eyeing.
30-day, 60-day, and one-year touchpoints. Surveys to capture CSI feedback, review requests, and referral asks — all automated, all opt-in compliant.
Steal these. Adapt them. They're starting points, not scripts.
Hi {first_name}, this is {rep} at {dealership}. Got your inquiry on the {vehicle} — it's still here and I can hold it for you. Want to come check it out today or tomorrow?
Hi {first_name}, this is {dealership} confirming your {service_type} tomorrow at {time}. Reply YES to confirm or RESCHEDULE if you need a different time.
Hi {first_name}, your {vehicle} inspection's done. We found {issue} — total estimate {amount}. Reply YES to approve or call us at {phone} to discuss.
{first_name}, there's a safety recall on your {model}. Repair is free and takes about {duration}. Reply with a day that works and we'll book you in.
Get CustomerText set up for your dealership. Carrier compliance, number provisioning, and contact import — handled.