No-shows cost you money every night. A confirmation text 2 hours before cuts them in half — and takes zero staff time.
The couple who booked a Friday table three days ago aren't trying to ghost you. They forgot. Their week got away from them. By the time they remember, it's 7:15 and you've been holding a four-top for 20 minutes while walk-ins pile up at the door.
A text gets through. A quick confirmation request at 3pm gives them a chance to cancel, reschedule, or confirm — and gives you time to fill the table from your waitlist if they can't make it. No phone calls, no back-and-forth, no guesswork.
CustomerText is built for restaurants running tight margins who need every seat filled and every order out the door — without paying for a reservation platform that takes a cut of every cover.
Automatic texts after booking and a confirmation request a few hours before. Guests confirm with one tap. No-shows drop, tables stay full, and your host isn't spending the afternoon on the phone.
Table opens up? Text the next party on the list. They reply YES and head over. No shouting names into a crowded lobby, no buzzer systems to maintain.
Tuesday happy hour. Weekend brunch menu drop. A quick MMS with today's special to your regulars list drives covers on slow nights without discounting to the whole internet.
Online order's done? Text fires automatically. Customer walks in, grabs their bag, leaves. No counter congestion, no "is my order ready?" calls tying up your line.
"You've earned a free appetizer on your next visit." Text-based loyalty that doesn't require an app download or a punch card nobody remembers to carry.
An hour after they leave: "How was dinner?" One-tap rating. Happy guests get a Google review link. Unhappy ones get a private follow-up before they post publicly.
Hi {first_name}, confirming your table for {party_size} at {restaurant} on {date} at {time}. Reply YES to confirm or CHANGE to reschedule.
{first_name}, your table is ready at {restaurant}! Please arrive within 10 minutes. Reply ON MY WAY or CANCEL if plans changed.
Hi {first_name}, your order from {restaurant} is ready for pickup. Head to the counter and we'll have it waiting. See you soon!
{first_name}, tonight's special at {restaurant}: {special_item} for ${price}. Walk-ins welcome until {time}. Show this text for a complimentary {bonus}.
CustomerText set up for your restaurant. Compliance, number provisioning, contact import — handled.