Rent reminders, maintenance updates, and emergency notices that reach every unit in seconds — no portal login required.
You posted the water shutoff notice in the portal. You emailed it too. You taped a flyer to the lobby door. And tomorrow morning, three tenants will still call the office surprised that their water is off.
Text gets through. A rent reminder 3 days before due date reduces late payments. A maintenance update keeps tenants from calling to ask "is someone coming?" An emergency notice at 6am reaches everyone before they step into a cold shower.
CustomerText is built for property managers handling multiple buildings, dozens (or hundreds) of units, and a constant stream of communication that can't depend on tenants logging into something.
3 days before due: a friendly reminder. Day-of: a payment link. Day after: a follow-up before late fees kick in. Late payments drop when tenants actually see the notice.
"Your request has been scheduled for Thursday 9-11am." "The plumber just left — issue resolved." Tenants know what's happening without calling the office every day.
Water main break at 6am. Fire alarm test at 10am. Parking lot closure tomorrow. One message reaches every unit in seconds — no door-to-door, no hoping people check email.
60-day notice. 30-day follow-up. Final deadline reminder. Automated renewal texts keep retention high and give you lead time to list units that won't renew.
Key pickup instructions. Move-in checklist. Elevator reservation confirmation. Move-out inspection scheduling. The whole transition coordinated via text instead of scattered emails.
Pool closing for maintenance. Package room hours changing. HOA meeting next Tuesday. Keep the community informed without printing flyers nobody reads.
Hi {first_name}, friendly reminder that rent for unit {unit} is due on {due_date}. Pay online: {payment_link}. Questions? Reply to this text.
Hi {first_name}, your maintenance request ({issue}) has been scheduled for {date} between {window}. Please ensure access to {area}. Reply if you need to reschedule.
NOTICE: {property_name} — {issue_description}. Expected resolution: {timeframe}. For emergencies call {phone}. We'll update you when resolved.
Hi {first_name}, your lease at {property_name} expires {expiry_date}. We'd love to keep you! Reply RENEW to start the process or CALL to discuss options.
CustomerText set up for your portfolio. Compliance, number provisioning, contact import — handled.