Homeowners request quotes from 3 companies. The one that responds first almost always gets the job. Text makes you first.
A homeowner's AC goes out in July. They Google, they submit a form, they call two companies. The first business that responds with a real answer — not a voicemail, not a "we'll get back to you" — books the job. The rest get ghosted.
Your crew is on a roof or under a house. You can't answer every call in real time. But a text goes out automatically — confirming the request, giving an ETA, or following up on a quote. The customer knows you're on it. They stop calling competitors.
CustomerText is built for service businesses where the schedule is the business. Fewer missed appointments, faster quote approvals, and a review request that goes out while the work is still fresh.
Lead comes in from your website or Google. An automated text goes out within seconds — "Got your request, here's what happens next." They stop shopping because you already responded.
Remind customers the day before and morning-of. They confirm, cancel, or reschedule by text. Your dispatch knows the real schedule before trucks roll out.
"Your technician is 15 minutes out." Customers stop calling the office to ask where you are. They're home and ready when your crew arrives. Fewer locked-out appointments.
HVAC tune-up season. Gutter cleaning before fall. Spring landscaping prep. Automated texts to past customers fill your schedule during shoulder seasons without cold calling.
Job complete. An hour later: "How'd we do?" Happy customers tap through to Google. One text beats a follow-up email you'll never send because you're already on the next job.
"Know someone who needs {service}? Reply with their number and we'll give you both $25 off." Turn every satisfied customer into a lead source.
Hi {first_name}, this is {company}. Got your request for {service_type}. We can usually get someone out within {timeframe}. What day works best for you?
Hi {first_name}, confirming your {service_type} appointment tomorrow between {window}. Reply YES to confirm or RESCHEDULE if you need a different time.
Hi {first_name}, {tech_name} from {company} is heading your way — ETA {minutes} minutes. Please make sure {access_note}. See you shortly!
Hi {first_name}, it's {season} — time for your {service_type}. Last year we handled your {previous_service}. Want us to schedule you in this month? Reply YES for available times.
CustomerText set up for your service business. Compliance, number provisioning, contact import — handled.